Refund Policy

One-Time Audits (€10 and €99)

One-time audit purchases are non-refundable once the audit has been completed and results have been delivered to your account.

If your audit fails to complete due to a technical error on our side, you are entitled to either a full refund or a free re-audit. Contact us within 7 days of purchase at support@framescore.io

Pro Monthly Subscription (€25/month)

You may cancel your Pro subscription at any time. Cancellation takes effect at the end of the current billing period — you will retain Pro access until then.

We do not offer partial refunds for unused days within a billing period.

If you are charged after cancellation due to a technical error, we will issue a full refund within 5 business days.

How to Request a Refund

Email us at support@framescore.io with:

• Your account email address
• The date of purchase
• The reason for your refund request

We aim to respond to all refund requests within 2 business days.

Contact

For billing questions, contact us at support@framescore.io